Refund policy

Refund Policy

Last updated: October 10, 2026

We want you and your dog to be completely happy with your Wagivo purchase. That's why every order — including personalized items — is backed by our 60-day happiness promise.

1. 60-Day Happiness Promise

If you're not satisfied for any reason, contact us within 60 days of delivery at contact@wagivo.com and we'll make it right with a replacement or a full refund of the product price.

2. Personalized Items

Personalized products (items with a custom name or design) are fully covered by our 60-day happiness promise. Because these items are made to order and can't be resold, you usually won't need to send them back — just contact us and we'll arrange a replacement or refund.

3. Free Size Exchanges

If the size isn't right, we offer a free size exchange within 60 days of delivery. Email contact@wagivo.com with your order number and your dog's chest measurement, and we'll send the correct size at no cost to you.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at contact@wagivo.com with your order number and a clear photo. We'll arrange a free replacement or a full refund at no cost to you — including for personalized items.

5. How to Start a Return or Refund

Email us at contact@wagivo.com with your order number and the reason for your request. Please contact us first. Return shipping is free for damaged, defective, incorrect, or size-exchange items. For change-of-mind returns of non-personalized items, we'll provide the return address.

6. Refunds

Once your refund is approved, it will be credited to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days to appear on your statement.

7. Order Changes & Cancellations

Need to change your dog's name or cancel your order? Contact us within 24 hours of placing your order. After 24 hours, personalized production may have already started, and changes or cancellations may no longer be possible.

8. Contact

For all return and refund questions: contact@wagivo.com — we reply within 24 hours.